Being a Mercedes owner I occasionally visit the folks at ZT Motors. Great visiting the staff and enjoying the beautiful showroom vehicles.
Didn't have the part i needed but Clean shop. It would take 4 days to order it but I was there on vacation and about to leave the area
I just made a purchase today with Justyn, he was absolutely phenomenal. He took care of me as soon as I walked in for my 9:30am appointment to test drive the cla250 coupe . He was very kind, knowledgeable about the cars, and didn’t pressure me at all in the sale. He help me make the right decision in purchasing my first Mercedes Benz. Thank u soo much for all your help . I highly recommend Justyn. & all the other staff was also kind and friendly. Keep up the good work guys 😊
Wonderful service, Marty and the crew there are attentive and supportive
Great customer service!!!
Courteous staff to to bottom. We have bought 2 Mercedes there and the S-Class is like driving a cloud, but sporty!
I appreciate Mike and his team for the quick turn-around and great service when taking my car in for its most recent regular maintenance.
Quick and efficient
Mike did a great job for us. They moved us up to get us fixed as we had broke down from out of town. I would recommend them, and use them again
Pros: My experience was good. Service Reps were very helpful. Cons: I forgot to ask them to change my clock time and to turn off tire notification- plus I had to drive from PC to FWB- long drive wish MB was closer.
Mike in service at Fort Walton Beach Mercedes knocks customer service out of the park. Just a home run! Mike reminded me why I purchased a Mercedes, by excellence in service, (a rental car provided for as long as service was needed); and, quality of services provided (to, include the extras like car wash and air in my tires.) The hustle of wanting to do a good work and the consideration and care showed throughout the entire facility was shown. It's clean and beautiful. The place has excellent staff throughout. The owner's choices of hiring excellent management & ...
Great experience easy and reasonable!!!!
Everyone was very kind and accommodating. We were in and out in no time at all. This will be our go to place in the future for our Mercedes.
Very fast and efficient..
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I really appreciate the great customer service that I experienced here. Michael went above and beyond to ensure that I was taken care of.
Good, but left dirty hand prints on the drivers door white leather interior.
Marty Depue at Mercedes-Benz of Fort Walton Beach provided me with exceptional service for my G550 - love that red one you have! He was helpful and kind and his friendly demeanor made me feel comfortable and welcome during my visit. I highly encourage you all to ask for Marty Depue for any of your Mercedes-Benz service needs!
Excellent service. A little slow on the washing.
Excellent customer service. They fixed the recall issue in a timely manner and I was on my way back to PCB.
Very professional and excellent service as Mercedes is known for..You pay for what you get…Excellence
Great quick repair, excellent service and washed & vacuumed as well!
Accommodating, friendly, knowledgeable service management
Everyone was very helpful and took great care of me!
Mike G. In your service department was very friendly and accommodating! He is Star! I will recommend your dealership ! Thank you Michael Gangwisch
The employees were impeccable. However for being a Benz dealership i think its kind of pathetic the types of snacks and drinks and seating they offer.super uncomfortable for someone that dosent want to sit with a stranger or have to wait there for a long extended period of time like i had to. My Kia dealership literally had better options. On top of it the poor man that works outside constantly, was extremely cold and i felt bad for him and apparently in the summer time they cook out there roo because there isint even a place for them ...
The waiting area could be a lot more accommodating. Only 2 tables with 2 chairs and then a bar area. Snacks were poor compared to the Toyota dealership just down the road. I had a service call on my Toyota in December and they had large screen TV and very comfortable chairs, with baked goods and yogurt besides what this dealership had. Surprised on the differences. Of course you are there to get your Mercedes serviced and that was spot on.
I had issues with my Mercedes. Being from out of state caused much anxiety. Marty our Service Advisor, was great! He had me back on the road in a few days! The entire staff was first class. THANK YOU!
Great dealership and great people! Best buying experience we’ve ever had - simple, quick and efficient that allowed us to get back to work without interruption.
Friendly staff greet you as you arrive. Good accommodations if you choose to wait, comforrtable seating, coffee, tea, snacks etc. Service Associates keep you abreast of progress on your vehicle as services are preformed. Overall, excellent customer service experience from the entire team from entry to exit.
Very accommodating and friendly staff! Thanks!
This was a return visit to correct a problem with recall work done in Oct on 2012 E350 that we bought from you. Was initially concerned there would be issues, but the support we got was super. Would like to give a shout-out to Michael, our Service Rep. He has done a superior job assisting us with several visits the past few months. I am generally very wary about bringing the car to the dealer for work, but he has been consistently outstanding in supporting us. Because of him, we will use you for regular service from now on.
Marty was extremely helpful!!
Marty takes very professional care of the customers. He called me immediately to let me know the details of the service and the estimated cost of additional services. I always feel that I will get excellent service and I did. My car was clean and in mint condition when I picked it up. If only it costs less than I have to pay every time.
Great service! Quickest in and out I have ever experienced!
My experience was that on a personal and professional level, all that I communicated with was friendly and polite,
Experience is what I have come to expect from Mercedes once I received the appointment which I now know to request a month before service is needed
Great service and professional staff!
Perfect! Perfect! Perfect! I HIGHLY RECOMMEND Mercedes-Benz of Ft. Walton Beach. Sales. Service. Management. Everyone was Very Professional and Courteous. Thanks Guys!
Marty is always helpful and efficient. He’s a makes everything easy and is a pleasure to work with.
I’m very impressed with the services provided at MB of Ft. Walton. From the start of Genie (spelling) who answered the phone and followed up with me along with Mike who handled my service. I typically use the Tampa MB location and it ALWAYS takes days whether it be for service or tire repair! This was not the case with the Ft. Walton location. I loved Mike’s urgency and his follow through. Nice work!
Pleasant staff. No pressure. Relatively fast process. Ask for Kyah.
Service was completed same day which was good. However It always takes a long time to get a service appointment and there are no loaner car service at this location. Booking a service appointment and receiving a loaner car service is nothing like the Mercedes dealership in Doylestown Pennsylvania at the Keenan Mercedes dealership. ZT motors is not the same service standards I was use to receiving. The service manager was excellent with getting me checked in and calling me back with the services I needed and the cost.
Mike did a wonderful job to follow up with me via phone to set my appt for my tire change. He also helped coordinate my sunroof replacement in a few weeks & promised to follow up with those details as they unfold. Wonderful service experience! Especially, during the holidays!
Customer service was responsive, fast and friendly……kept me informed and did excellent work.
Bought a car here. Nothing but Great things to say at every step of the process.
good 。i like help me lesha
Great experience all around. Thanks guys for everything!!
Iesha was awesome! Would definitely recommend her for your purchase. Ron and Phillip was great made the car purchase smooth..
Professional and courteous service.
Staff was awesome.
The service was Amazing Chris made sure all my questions where answered and my SUV serviced in a timely manner.
Mercedes Benz of Ft.Walton Beach did a good job of servicing my Mercedes GLE, the work was effectively completed. However I requested a loaner vehicle and was told I needed to talk with a Service Advisor, and they never did return my call. While my car was at the dealership, I had to call them for updates, they did not call me.
Kudos to Larry @ FWB for providing us with the prompt customer service we needed today. My car had to be towed to the service dept late last night. I called in the morning and again at 1600 for a status and was simply told there was none. I called Jeanie to request a loaner and she told me no, simply put. Out of last resort, I called Larry and within 2 minutes, he was able to provide me with a status on my vehicle (faulty ignition coil) with an expected turnaround time for part needed. Although I realize that some employees may ...