Customer Testimonials
I appreciate Mike and his team for the quick turn-around and great service when taking my car in for its most recent regular maintenance.
Quick and efficient
Mike did a great job for us. They moved us up to get us fixed as we had broke down from out of town. I would recommend them, and use them again
Pros: My experience was good. Service Reps were very helpful. Cons: I forgot to ask them to change my clock time and to turn off tire notification- plus I had to drive from PC to FWB- long drive wish MB was closer.
Mike in service at Fort Walton Beach Mercedes knocks customer service out of the park. Just a home run! Mike reminded me why I purchased a Mercedes, by excellence in service, (a rental car provided for as long as service was needed); and, quality of services provided (to, include the extras like car wash and air in my tires.) The hustle of wanting to do a good work and the consideration and care showed throughout the entire facility was shown. It's clean and beautiful. The place has excellent staff throughout. The owner's choices of hiring excellent management & ...
Great experience easy and reasonable!!!!
Everyone was very kind and accommodating. We were in and out in no time at all. This will be our go to place in the future for our Mercedes.
Very fast and efficient..
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I really appreciate the great customer service that I experienced here. Michael went above and beyond to ensure that I was taken care of.
Good, but left dirty hand prints on the drivers door white leather interior.
Marty Depue at Mercedes-Benz of Fort Walton Beach provided me with exceptional service for my G550 - love that red one you have! He was helpful and kind and his friendly demeanor made me feel comfortable and welcome during my visit. I highly encourage you all to ask for Marty Depue for any of your Mercedes-Benz service needs!
Excellent service. A little slow on the washing.
Excellent customer service. They fixed the recall issue in a timely manner and I was on my way back to PCB.
Very professional and excellent service as Mercedes is known for..You pay for what you get…Excellence
Great quick repair, excellent service and washed & vacuumed as well!
Accommodating, friendly, knowledgeable service management
Everyone was very helpful and took great care of me!
Mike G. In your service department was very friendly and accommodating! He is Star! I will recommend your dealership ! Thank you Michael Gangwisch
The employees were impeccable. However for being a Benz dealership i think its kind of pathetic the types of snacks and drinks and seating they offer.super uncomfortable for someone that dosent want to sit with a stranger or have to wait there for a long extended period of time like i had to. My Kia dealership literally had better options. On top of it the poor man that works outside constantly, was extremely cold and i felt bad for him and apparently in the summer time they cook out there roo because there isint even a place for them ...
The waiting area could be a lot more accommodating. Only 2 tables with 2 chairs and then a bar area. Snacks were poor compared to the Toyota dealership just down the road. I had a service call on my Toyota in December and they had large screen TV and very comfortable chairs, with baked goods and yogurt besides what this dealership had. Surprised on the differences. Of course you are there to get your Mercedes serviced and that was spot on.
I had issues with my Mercedes. Being from out of state caused much anxiety. Marty our Service Advisor, was great! He had me back on the road in a few days! The entire staff was first class. THANK YOU!
Great dealership and great people! Best buying experience we’ve ever had - simple, quick and efficient that allowed us to get back to work without interruption.
Friendly staff greet you as you arrive. Good accommodations if you choose to wait, comforrtable seating, coffee, tea, snacks etc. Service Associates keep you abreast of progress on your vehicle as services are preformed. Overall, excellent customer service experience from the entire team from entry to exit.
Very accommodating and friendly staff! Thanks!
This was a return visit to correct a problem with recall work done in Oct on 2012 E350 that we bought from you. Was initially concerned there would be issues, but the support we got was super. Would like to give a shout-out to Michael, our Service Rep. He has done a superior job assisting us with several visits the past few months. I am generally very wary about bringing the car to the dealer for work, but he has been consistently outstanding in supporting us. Because of him, we will use you for regular service from now on.
Marty was extremely helpful!!
Marty takes very professional care of the customers. He called me immediately to let me know the details of the service and the estimated cost of additional services. I always feel that I will get excellent service and I did. My car was clean and in mint condition when I picked it up. If only it costs less than I have to pay every time.
Great service! Quickest in and out I have ever experienced!
My experience was that on a personal and professional level, all that I communicated with was friendly and polite,
Experience is what I have come to expect from Mercedes once I received the appointment which I now know to request a month before service is needed
Great service and professional staff!
Perfect! Perfect! Perfect! I HIGHLY RECOMMEND Mercedes-Benz of Ft. Walton Beach. Sales. Service. Management. Everyone was Very Professional and Courteous. Thanks Guys!
Marty is always helpful and efficient. He’s a makes everything easy and is a pleasure to work with.
I’m very impressed with the services provided at MB of Ft. Walton. From the start of Genie (spelling) who answered the phone and followed up with me along with Mike who handled my service. I typically use the Tampa MB location and it ALWAYS takes days whether it be for service or tire repair! This was not the case with the Ft. Walton location. I loved Mike’s urgency and his follow through. Nice work!
Pleasant staff. No pressure. Relatively fast process. Ask for Kyah.
Excellent service.
Perfect experience!!!!
Service was completed same day which was good. However It always takes a long time to get a service appointment and there are no loaner car service at this location. Booking a service appointment and receiving a loaner car service is nothing like the Mercedes dealership in Doylestown Pennsylvania at the Keenan Mercedes dealership. ZT motors is not the same service standards I was use to receiving. The service manager was excellent with getting me checked in and calling me back with the services I needed and the cost.
Mike did a wonderful job to follow up with me via phone to set my appt for my tire change. He also helped coordinate my sunroof replacement in a few weeks & promised to follow up with those details as they unfold. Wonderful service experience! Especially, during the holidays!
Customer service was responsive, fast and friendly……kept me informed and did excellent work.
Bought a car here. Nothing but Great things to say at every step of the process.
good 。i like help me lesha
Great experience all around. Thanks guys for everything!!
Iesha was awesome! Would definitely recommend her for your purchase. Ron and Phillip was great made the car purchase smooth..
Fantastic
Professional and courteous service.
Outstanding service!
Staff was awesome.
The service was Amazing Chris made sure all my questions where answered and my SUV serviced in a timely manner.
Mercedes Benz of Ft.Walton Beach did a good job of servicing my Mercedes GLE, the work was effectively completed. However I requested a loaner vehicle and was told I needed to talk with a Service Advisor, and they never did return my call. While my car was at the dealership, I had to call them for updates, they did not call me.
Kudos to Larry @ FWB for providing us with the prompt customer service we needed today. My car had to be towed to the service dept late last night. I called in the morning and again at 1600 for a status and was simply told there was none. I called Jeanie to request a loaner and she told me no, simply put. Out of last resort, I called Larry and within 2 minutes, he was able to provide me with a status on my vehicle (faulty ignition coil) with an expected turnaround time for part needed. Although I realize that some employees may ...
Very good and friendly service personnel plus I was given the diagnosis and estimate within an hour. The repairs were done as soon as I approved all the most important items that I had gone to have fixed. Only thing curious was that I was advised to get a new battery and two new front tires and wheels lined up. Price seem fair
Iesha is the most genuine salesperson I’ve ever met, I insisted on purchasing from her. Ron was awesome to deal with, also the most non-sales type personality which is SO refreshing in this industry. I’m sending my parents here to buy as well!
Never take my 2018 E400 Cabriolet anywhere else! Great techs, service agents and staff. New facility is excellent.
The dealerships layout was really nice and modern, the staff were great and super friendly. I would definitely recommend.
The Service Manager, Thomas, was professional and courteous. He went the extra mile to ensure we left happy. This is rare and much appreciated.
Let me first send a big Thank You to Barnes in the service department at Ft Walton BMW. I have been a customer for the past seven years and have always been satisfied with the service that was given to me. When Bill Higginbottom left BMW service I was devasted because he had always made sure my car was in good shape and more importantly safe for my family. I had been through other individuals at the service department but none that really stuck in my head that treated me the way Bill had done. I just took my car ...
Could not have been Happier with my sales experience Tom Wilcox showed me more about the BMW then I had ever known before although I've been driving these cars for 20 years his expertise made the sale easy and the paperwork was a snap
It was a great experience working with Tom. He showed me all functions of the 4 series vehicle in addition to the 5 series BMW
I had this long winded comment, but I'll just say the service department and Ken specifically (I think that's his name) are the Mother Fing men. Appreciate the quick and awesome work even though I was a complete tight wad.... Signed: James S
I recently purchased a 2012 BMW X5 from a different franchise dealership and decided to get it serviced at quality imports BMW. After getting a diagnostic done I was told the fuel pump had to be replace I was so upset!!!! Due to a planned fun getaway that will have to be canceled due to the circumstances. Bill in service was awesome and genuine. He pulled all the stops to make sure the plans stayed on track. Definitely great customer service and hard worker with a great team. Thank you Quality Imports!!!
This is the 5th car my husband and I have purchased from Quality Imports in Fort Walton Beach, but our first experience with their BMW dealership. Tom Wilcox, our sales associate, was key to ensuring a stress free experience. He met us on the lot the day we were "window shopping." Despite 100 degree temperatures that day, he climbed in the back seat and patiently answered my many questions while pointing out the many features of the car. Several weeks later, when we took possession of our new car, Tom once again thoroughly reviewed specific details of the car ...
We recently purchased a BMW from Quality Imports and this was the best car buying experience we can remember. We worked with Ron Vernon whose product knowledge and professionalism were outstanding. Ron made the process informative and comfortable and made us feel confident purchasing our BMW from Quality Imports was the best decision we could make. We can now easily recommend Quality Imports and Ron Vernon and we will return again when we purchase our next BMW.