Customer Testimonials
This dealership was amazing. Anything from David Scott Lee is guaranteed. Everyone was very nice and very accommodatable. They did not make the process long and they showed you the Carfax. When you do research and you don’t know what you’re doing that’s your problem.
Kris, our sales guy, was great to work with. He was professional, patient and not pushy. The finance department was just as nice and enjoyable to work with.
DO NOT BUY HERE STAY FAR FAR AWAY Purchased a vehicle sight unseen online from MB of FWB and told my salesperson the condition of the brakes were extremely important to me and to make sure they were in good condition as they are a very expensive brake job to repair. I was told by my salesperson that they were in good condition and I would not have to worry about the brakes at all and the vehicle was shopped properly, which is the sole reason I went through with the purchase. I also was promised $1,000 back which was put ... Read More DealerRater - Mar 5, 2025
Service department Manager is a joke and their employee Gay is very unprofessional and rude, especially when he was mocking my 17 Year old E-320 is worthless than their brand new car! He should be fired!
Nothing they say comes true I would never buy anything from them again costumer service is terrible
We have been trying to use this dealership for the warranty maintenance on our cars for more than 4 years, but have now given up. We had a recurring notice on our Mercedes app that the battery was not charging or staying charged. We were given numerous reasons why they could not fix it so we contacted Mercedes of Pensacola and they had the problem identified and fixed right away. Next, we bought a new car from the Ft. Walton dealership and paid extra for exterior paint protection to be applied before driving it home. After getting the car home I ... Read More DealerRater - Mar 17, 2024
Joseph Haracz is best service agent I've had since this dealership went under new management with ZT Motors back in 2015. He is very attentive to detail and he makes sure I receive the best service. If there is ever a problem, he does his absolute be best to resolve that problem and he makes sure I'm happy with my service. His positive energy is refreshing and was what this dealership was missing all of these years. I no longer dread getting my car service because I know Joe is going to take care of me. Thank you Joe ... Read More Google - Jan 20, 2024
Joseph Haracz was of great help in getting our problem fixed. Great customer service and positive energy!
Justyn Jones and his team at MB Fort Walton Beach did a fantastic job! Justyn was patient and worked with me on every question, concern and challenge. We made a fair deal and Justin went way beyond the extra mile to help me get into a gorgeous CPO. Thanks, Justyn! Keep up the great work!
Beautiful show room. Everyone is friendly. Waiting room has some drinks and snacks. But it was $360 for a oil change.
Britany was awesome at finding me exactly what car I wanted. She kept in touch throughout the entire process and made it such an easy & quick experience. Highly recommend working with her if given the opportunity!
This was our first Mercedes purchase and we were very pleased with the process. The sales staff was friendly, efficient and courteous
My husband and I had a wonderful experience at this dealership regarding a Lexus trade in and the purchase of an SUV. We live approximately an hour away so we spent a great deal of time prior to the sale communicating remotely. Brittany was excellent, timely in her communication (even responding after hours) and even took videos and extra photos of the car IN THE RAIN. They even had my final paperwork personally delivered to my house so I didn't have to go back up to the dealership again. We couldn't have asked for more...My new car ... Read More Google - Jan 5, 2024
My first time buying a car the staff was so nice and friendly I'm happy I went here! Thank you Brittany for all the help!
000め★ 5 minutes ago
I recently traveled from Lafayette Louisiana to Destin Florida for the Christmas Holidays. I wanted to purchase new tires from my local Mercedes dealership before the trip but the size tires my car takes where not in stock and if ordered they would not have come in time. I called Mercedes Benz of Fort Walton Beach, they ordered my tires and installed them while I was in their area. The reason I am taking the time to write this review is to thank the Fort Walton Dealership for their excellent service.
Joe in the service department was great ... Read More DealerRater - Jan 2, 2024
Can’t say enough good things about Ray and Justyn.. I needed a different car and they knew my circumstances were going to be a challenge but they accomplished it quickly and I am in the most luxurious car I’ve ever had… Thank you guys! Be back when the lease is up Cindi 😊
Staff was super awesome environment was chill and pricing was actually cheaper than going someplace else, 10/10 👏
took forever and car still the same
Outstanding all the way around.
I was traveling back from Beach and noticed some unwanted noise coming out from my Mercedes engine. Thankfully the dealership was only couple miles away. When I arrived I was immediately greated by service adviser Mike. He was very understanding of my concern and took my vehicle in without wait. Technician who was assigned to take care of my car named Justin went above and beyond to make my experience even more pleasant. He inspected my car from the front to back, addressed all of my concerns, and even printed educational material for me so ... Read More Google - Nov 5, 2023
We came all the way from Opelika, Alabama to purchase a car from this dealership. Highly recommend buying from this dealership. Great communication and customer service.
Larry the salesperson was great. He spent so much time showing me how all the settings and gadgets worked and setting everything up on my car for me. This is my 5th Mercedes over the years and they always are wonderful no matter what you go there for. I highly recommend them.
I went to Mercedes of Fort Walton Beach to have my fiancés vehicle looked at. To my surprise I was greeted at the service department with a bright smile and a easily approachable demeanor thanks to Joe. He made the process extremely stress free with his kind tone and knowledge suggestions. My fiancé and I have now found our go to maintenance expert and location!
When I say the service department at Mercedes Benz in Fort Walton Beach is outstanding in their customer service I mean it. Joe Haracz made sure I was well taken care of and always kept me in the loop. Very attentive and personable. He always had everyone smiling and laughing. The energy in the service department has changed dramatically since he started. He is going to have MANY repeat customers. I never once felt like I was just another number to him. He made sure I felt like a valued customer and made a lasting impression. I will 100% recommend him ... Read More Google - Oct 4, 2023
Mike Gold was very helpful and outgoing in helping me with the right path to get my vehical serviced. Best service advisor that i have ever come across.
I have been to many dealerships all over the state,and this by far,was my best experience. Michael Goldsztajn provided me with outstanding service, the cleanliness of this place is immaculate and I felt like a valued customer! Thank you for your professionalism,10/10 would recommend and will 100% be recommending in the future.
Destiny was very fast and reliable and very helpful with all my questions!
I brought my Mersadies G in for a service and worked with Mike. He was very knowledgeable and advised me on a few safety concerns that we took care of that day. Mike was awesome to work with. He was funny and great at communicating with me. We will be back!
The service department would be nothing without mike Goldstein he always goes out of his way to help the customers.
The service department was awesome, great experience with many smiles, Mike was very very helpful.. definitely a great dealership
Had an excellent experience, Mike and the service team did a fantastic job.
very nice staff, destiny was especially helpful and outgoing.
I just want to say that the service department is top notch on everything they do and say. I had never ever in my life seen such hard working people, people who care about you and make your car is in perfect condition.
Amazing Customer service!!!
Miss Destiny did so great today. While I waited she told me great places to eat and visit. She gave me a ride to go to the bank. She was a great help to me and my husband. Thank you!
I believe her name was Destiny in service department. She was respectful and kind and sent me in the right direction.....
Great service in the service department !! Very respectful and helpful.. staff is friendly:)
Being a Mercedes owner I occasionally visit the folks at ZT Motors. Great visiting the staff and enjoying the beautiful showroom vehicles.
Didn't have the part i needed but Clean shop. It would take 4 days to order it but I was there on vacation and about to leave the area
I just made a purchase today with Justyn, he was absolutely phenomenal. He took care of me as soon as I walked in for my 9:30am appointment to test drive the cla250 coupe . He was very kind, knowledgeable about the cars, and didn’t pressure me at all in the sale. He help me make the right decision in purchasing my first Mercedes Benz. Thank u soo much for all your help . I highly recommend Justyn. & all the other staff was also kind and friendly. Keep up the good work guys 😊
Wonderful service, Marty and the crew there are attentive and supportive
Great customer service!!!
Courteous staff to to bottom. We have bought 2 Mercedes there and the S-Class is like driving a cloud, but sporty!
I appreciate Mike and his team for the quick turn-around and great service when taking my car in for its most recent regular maintenance.
Quick and efficient
Mike did a great job for us. They moved us up to get us fixed as we had broke down from out of town. I would recommend them, and use them again
You really need a better waiting room instead of right in the showroom. Very uncomfortable. Also when I was first called that my car was ready, it wasn't even my car. You need a better way of of matching owners with the correct car.
Pros: My experience was good. Service Reps were very helpful. Cons: I forgot to ask them to change my clock time and to turn off tire notification- plus I had to drive from PC to FWB- long drive wish MB was closer.
Mike in service at Fort Walton Beach Mercedes knocks customer service out of the park. Just a home run! Mike reminded me why I purchased a Mercedes, by excellence in service, (a rental car provided for as long as service was needed); and, quality of services provided (to, include the extras like car wash and air in my tires.)
The hustle of wanting to do a good work and the consideration and care showed throughout the entire facility was shown. It's clean and beautiful. The place has excellent staff throughout. The owner's choices of hiring excellent management & ... Read More Google - Mar 9, 2023
Great experience easy and reasonable!!!!
Everyone was very kind and accommodating. We were in and out in no time at all. This will be our go to place in the future for our Mercedes.
Very fast and efficient..
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I really appreciate the great customer service that I experienced here. Michael went above and beyond to ensure that I was taken care of.
Good, but left dirty hand prints on the drivers door white leather interior.
Marty Depue at Mercedes-Benz of Fort Walton Beach provided me with exceptional service for my G550 - love that red one you have! He was helpful and kind and his friendly demeanor made me feel comfortable and welcome during my visit. I highly encourage you all to ask for Marty Depue for any of your Mercedes-Benz service needs!
The problem I have with ZT motors they never have a loaner vehicle available. So I have to ask someone to pick me from Fort Walton, and then take me back once my service is completed on my vehicle. This is very inconvenient for me and the person who has to pick me up because I don’t live in Fort Walton. Other than that problem the service to my vehicle is good.
Excellent service. A little slow on the washing.
Excellent customer service. They fixed the recall issue in a timely manner and I was on my way back to PCB.
Very professional and excellent service as Mercedes is known for..You pay for what you get…Excellence
Great quick repair, excellent service and washed & vacuumed as well!
Accommodating, friendly, knowledgeable service management
Everyone was very helpful and took great care of me!
Mike G. In your service department was very friendly and accommodating! He is Star! I will recommend your dealership ! Thank you Michael Gangwisch
Called twice with no response to messages. Transferred several times. Went in person arriving at 4 told to come back tomorrow for a tire. No loaner cars available. Returning the next day and went through the whole thing all over. It took a little less than two hours. Once our situation was in the system things went fine
The employees were impeccable. However for being a Benz dealership i think its kind of pathetic the types of snacks and drinks and seating they offer.super uncomfortable for someone that dosent want to sit with a stranger or have to wait there for a long extended period of time like i had to. My Kia dealership literally had better options. On top of it the poor man that works outside constantly, was extremely cold and i felt bad for him and apparently in the summer time they cook out there roo because there isint even a place for them ... Read More Google - Feb 8, 2023
The waiting area could be a lot more accommodating. Only 2 tables with 2 chairs and then a bar area. Snacks were poor compared to the Toyota dealership just down the road. I had a service call on my Toyota in December and they had large screen TV and very comfortable chairs, with baked goods and yogurt besides what this dealership had. Surprised on the differences. Of course you are there to get your Mercedes serviced and that was spot on.
I had issues with my Mercedes. Being from out of state caused much anxiety. Marty our Service Advisor, was great! He had me back on the road in a few days! The entire staff was first class. THANK YOU!
Great dealership and great people! Best buying experience we’ve ever had - simple, quick and efficient that allowed us to get back to work without interruption.
Friendly staff greet you as you arrive. Good accommodations if you choose to wait, comforrtable seating, coffee, tea, snacks etc. Service Associates keep you abreast of progress on your vehicle as services are preformed. Overall, excellent customer service experience from the entire team from entry to exit.
Very accommodating and friendly staff! Thanks!
This was a return visit to correct a problem with recall work done in Oct on 2012 E350 that we bought from you. Was initially concerned there would be issues, but the support we got was super. Would like to give a shout-out to Michael, our Service Rep. He has done a superior job assisting us with several visits the past few months. I am generally very wary about bringing the car to the dealer for work, but he has been consistently outstanding in supporting us. Because of him, we will use you for regular service from now on.
Marty was extremely helpful!!
Marty takes very professional care of the customers. He called me immediately to let me know the details of the service and the estimated cost of additional services. I always feel that I will get excellent service and I did. My car was clean and in mint condition when I picked it up. If only it costs less than I have to pay every time.
Great service! Quickest in and out I have ever experienced!
My experience was that on a personal and professional level, all that I communicated with was friendly and polite,
Experience is what I have come to expect from Mercedes once I received the appointment which I now know to request a month before service is needed
Great service and professional staff!
Perfect! Perfect! Perfect! I HIGHLY RECOMMEND Mercedes-Benz of Ft. Walton Beach. Sales. Service. Management. Everyone was Very Professional and Courteous. Thanks Guys!
Marty is always helpful and efficient. He’s a makes everything easy and is a pleasure to work with.
I’m very impressed with the services provided at MB of Ft. Walton. From the start of Genie (spelling) who answered the phone and followed up with me along with Mike who handled my service. I typically use the Tampa MB location and it ALWAYS takes days whether it be for service or tire repair! This was not the case with the Ft. Walton location. I loved Mike’s urgency and his follow through. Nice work!
Pleasant staff. No pressure. Relatively fast process. Ask for Kyah.