Customer Testimonials


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Google Dec 3, 2022

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Google Nov 30, 2022

Professional and courteous service.

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Google Nov 29, 2022

Outstanding service!

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Google Nov 23, 2022

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Google Nov 17, 2022

Staff was awesome.

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Google Nov 10, 2022

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Google Nov 8, 2022

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Google Nov 2, 2022

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Google Oct 25, 2022

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Google Oct 14, 2022

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Google Oct 14, 2022

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Google Oct 12, 2022

The service was Amazing Chris made sure all my questions where answered and my SUV serviced in a timely manner.

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Google Oct 12, 2022

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Google Oct 10, 2022

Mercedes Benz of Ft.Walton Beach did a good job of servicing my Mercedes GLE, the work was effectively completed. However I requested a loaner vehicle and was told I needed to talk with a Service Advisor, and they never did return my call. While my car was at the dealership, I had to call them for updates, they did not call me.

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Google Oct 6, 2022

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Google Oct 4, 2022

Kudos to Larry @ FWB for providing us with the prompt customer service we needed today. My car had to be towed to the service dept late last night. I called in the morning and again at 1600 for a status and was simply told there was none. I called Jeanie to request a loaner and she told me no, simply put. Out of last resort, I called Larry and within 2 minutes, he was able to provide me with a status on my vehicle (faulty ignition coil) with an expected turnaround time for part needed. Although I realize that some employees may ...

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Google Oct 2, 2022

Very good and friendly service personnel plus I was given the diagnosis and estimate within an hour. The repairs were done as soon as I approved all the most important items that I had gone to have fixed. Only thing curious was that I was advised to get a new battery and two new front tires and wheels lined up. Price seem fair

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Google Sep 23, 2022

Iesha is the most genuine salesperson I’ve ever met, I insisted on purchasing from her. Ron was awesome to deal with, also the most non-sales type personality which is SO refreshing in this industry. I’m sending my parents here to buy as well!

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Google Sep 21, 2022

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Google Sep 20, 2022

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Google Sep 17, 2022

Never take my 2018 E400 Cabriolet anywhere else! Great techs, service agents and staff. New facility is excellent.

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Google Sep 17, 2022

The dealerships layout was really nice and modern, the staff were great and super friendly. I would definitely recommend.

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Google Sep 17, 2022

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Google Sep 17, 2022

I thought my service writer was very efficient. Mr Marty Deputy, you should give him a pay raise. $$

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Google Sep 10, 2022

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Google Sep 10, 2022

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Google Sep 9, 2022

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Google Sep 8, 2022

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Google Sep 7, 2022

The waiting area has been renovated with a nice coffee machine and snacks and comfortable chairs. The wait was reasonable during my Mercedes’ A service. There were no hidden surprise costs. The only reason why I gave it a 4 is the person who answers the phone cut me off when I called back about leaving something in the waiting area. Also other Mercedes dealers have loaned me a car to drive while they service the car but this one doesn’t do that. Perhaps it’s due to a shortage of cars currently.

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Google Sep 3, 2022

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Google Sep 3, 2022

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Google Sep 1, 2022

The team at Mercedes of Fort Walton helped us when we needed it and kept us informed throughout the process.

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Google Sep 1, 2022

they had my car for a while, first go around the problem came back and they didn’t hesitate to put it right back on the rack which the last dealer i used (GMC Pensacola) messsdit up my buick so bad it never ran again, it was there for a transmission light. So I was a little worried but they were professional kept me updated and everyone was super nice and my Mercedes C300 is cruising like a dream. Thank you for doing a great job if i need anything else i’ll be bringing my baby back there

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Google Aug 31, 2022

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Google Aug 26, 2022

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Google Aug 25, 2022

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Google Aug 18, 2022

Amazing guys to work with. Bought a car from them and it was an our of state deal. They made it very easy, even picked up me from the airport. Couldn't be more pleased with the guys and their team.

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Google Aug 17, 2022

I enjoyed my time while purchasing my vehicle! How many times can someone say that in a lifetime? The process was smooth and handled professionally and with courtesy and respect! Everyone I dealt with; Anastasia, John, and Phillip made my experience feel like a breeze! I am sure I am missing others’ names but I want to give a huge shout out to the team! Thank you for all you do!

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Google Aug 13, 2022

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Google Aug 13, 2022

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Google Aug 12, 2022

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Google Aug 11, 2022

Very professional and helpful people there.. Came in from out of town and they didn't turn me down because I didn't have an appointment..

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Google Aug 10, 2022

AC condenser went out on our road trip to Destin, Fl, and went to service the morning after. Mickie was amazing in the our vehicle to the back and diagnosed. Cecil in parts made sure that the new condenser would arrive and next morning and called to notify me of its arrival. Mickie got me in right away to get the repairs. And finished earlier than expected. This place is awesome and by far the best Mercedes dealer/service I’ve ever been to. We’re from San Antonio, Tx and this service department exceeded any service we’ve every ...

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Google Aug 10, 2022

Came in for scheduled maintenance and was greeted by Michaela and had the service explained. I waited for the said time and received my car. The dealership was clean and neat with very courteous staff.

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Google Aug 7, 2022

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Google Jul 29, 2022

Mickey Amato does an excellent job in the service department and keeps me informed on any issues and my upcoming service intervals. The valet driver is also very courtesy when dropping me off for a rental car while my Mercedes GLE43 AMG Coupe is in the shop.

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Google Jul 29, 2022

The dealership was very clean and modern and the entire staff was super friendly! I had a last minute emergency and they handled it quickly and efficiently! Great experience!

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Google Jul 27, 2022

Great service department! Scheduling was easy and the follow up appointment reminders were helpful. They got got me in ahead of time and out quickly. They took care of the issue I brought my vehicle in for and found another issue I wasn’t aware of (covered under warranty). Super thorough and knowledgeable…much appreciated!

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Google Jul 25, 2022

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Google Jul 22, 2022

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Google Jul 20, 2022

Friendly service staff. Nice waiting area

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Google Jul 19, 2022

Great job by all! Very professional and smooth process.

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Google Jul 13, 2022

Great service very friendly staff and professional.

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Google Jul 10, 2022

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Google Jul 9, 2022

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Google Jul 8, 2022

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Google Jul 8, 2022

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Google Jul 7, 2022

Great first time experience with Mercedes of fort Walton! Brought my 2017 Mercedes Benz GLS450 in for a transmission service and they did a phenomenal job! Furthermore, this dealership provides great customer service, many amenities while you wait for your vehicle and even a fantastic shuttle service if you need to go somewhere. I’ll be using them again for service and potentially a new vehicle purchase in the future. Thank you again!

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Google Jul 1, 2022

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Google Jun 30, 2022

Had a good experience at Mercedes-Benz ft. Walton. Great customer service provided by Marty D., always professional and knowledgeable!! Thanks!! Overall, everyone friendly and polite there. Car was done in a timely manner. I do recommend this business for any car needs. Even if you need a new car, a nice lady Anastasia ( who i met while waiting for car) can help get you in a new ride.

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Google Jun 28, 2022

The service department (Matt Via) did an excellent job!

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Google Jun 28, 2022

Professional and prompt

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Google Jun 26, 2022

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Google Jun 25, 2022

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Google Jun 25, 2022

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Google Jun 24, 2022

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Google Jun 23, 2022

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Google Jun 21, 2022

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Google Jun 18, 2022

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Google Jun 16, 2022

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Google Jun 9, 2022

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Google Jun 8, 2022

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Google Jun 4, 2022

The service manager IMarty) was absolutely spectacular as he showed care, concern and worked arduously for total customer satisfaction. (Well done; A plus performance).

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Google Jun 3, 2022

This is my first Mercedes Benz service and I was very pleased with the customer service and professionalism. I highly recommend this service center. Thanks for serving my Mercedes Benz.

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Google Jun 2, 2022

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Google Jun 2, 2022

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Facebook May 29, 2022

Helpful and accommodating in what is typically a challenging to difficult process to navigate- purchasing a new car. Larry and Ron were a pleasure to deal with.

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Google May 27, 2022

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Google May 26, 2022

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Google May 25, 2022

Great Customer Service

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Google May 24, 2022

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Google May 21, 2022

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Google May 20, 2022

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Google May 16, 2022

Outstanding customer service, great communication, and great value. I highly recommend taking your Mercedes Benz vehicle to this service provider; they do good work, and are very reasonable with their prices. I trust them implicitly... an experience I have never had with any other automotive repair shop.

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Google May 15, 2022

This is a great service facility!! They took great care of me will use them only

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Google May 12, 2022

Immaculate service hands down

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Google May 11, 2022

Awesome management, super knowledgeable sales personnel, very favorable financing. It was a memorable experience and I like my new car.

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Google May 7, 2022

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Google May 7, 2022

Most positive experience I've ever had at a car dealership. Everyone was extremely kind, helpful and amazingly knowledgeable about every aspect of questions, directions and needs. I felt very welcomed and comfortable doing business here.

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Google May 6, 2022

The staff is professional and go the extra mile to make sure customers have a first-class experience during each visit. It’s clear that from the General Manager to the associates checking your vehicle in for service, customer service is priority #1. They’ve earned a loyal customer here. Thanks!

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Google May 6, 2022

Larry is a great salesman! Very thorough.. no pressure.. and very personable! Highly recommend him as we’ve purchased two vehicles from him over the years! The rest of the staff that we dealt with are very customer oriented and the sales manager John will do what he can to get you into the car that you want. Go Mercedes of Fort Walton Beach for your dream car!

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Facebook May 6, 2022

Wonderful customer service, knowledgeable service personnel and great job at getting my car back on the road! Thank you.

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Google May 5, 2022

I just had them perform a B service on my car. It appears that the did a good job, but I was surprised that they didn’t wash and vacuum the car before returning it to me. My previous MB dealer always did that. Heck, even the Harley Davidson dealer washes my motorcycle as part of a major service.

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Google May 5, 2022

Always phenomenal service, and Marty Depue is awesome!!!

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Google May 4, 2022

We were traveling from out of town and had a rather rare problem with our car, which required a tow service. Marty was able to prioritize the repair we needed and stayed in touch with me, providing updates…. He made sure we got the car back in time to head home as planned…. And he even called to make sure we got it back home okay.

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Google Apr 27, 2022

The customer service here is absolutely amazing!

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Google Apr 27, 2022

Great experience with ZT Motors Mercedes in Fort Walton Beach.

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DealerRater Dec 16, 2021

The Service Manager, Thomas, was professional and courteous. He went the extra mile to ensure we left happy. This is rare and much appreciated.

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DealerRater May 23, 2018

Let me first send a big Thank You to Barnes in the service department at Ft Walton BMW. I have been a customer for the past seven years and have always been satisfied with the service that was given to me. When Bill Higginbottom left BMW service I was devasted because he had always made sure my car was in good shape and more importantly safe for my family. I had been through other individuals at the service department but none that really stuck in my head that treated me the way Bill had done. I just took my car ...

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DealerRater Jun 15, 2016

Could not have been Happier with my sales experience Tom Wilcox showed me more about the BMW then I had ever known before although I've been driving these cars for 20 years his expertise made the sale easy and the paperwork was a snap

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