Customer Testimonials
Had a good experience at Mercedes-Benz ft. Walton. Great customer service provided by Marty D., always professional and knowledgeable!! Thanks!! Overall, everyone friendly and polite there. Car was done in a timely manner. I do recommend this business for any car needs. Even if you need a new car, a nice lady Anastasia ( who i met while waiting for car) can help get you in a new ride.
The service department (Matt Via) did an excellent job!
Professional and prompt
The service manager IMarty) was absolutely spectacular as he showed care, concern and worked arduously for total customer satisfaction. (Well done; A plus performance).
This is my first Mercedes Benz service and I was very pleased with the customer service and professionalism. I highly recommend this service center. Thanks for serving my Mercedes Benz.
Helpful and accommodating in what is typically a challenging to difficult process to navigate- purchasing a new car. Larry and Ron were a pleasure to deal with.
Great Customer Service
Outstanding customer service, great communication, and great value. I highly recommend taking your Mercedes Benz vehicle to this service provider; they do good work, and are very reasonable with their prices. I trust them implicitly... an experience I have never had with any other automotive repair shop.
This is a great service facility!! They took great care of me will use them only
Immaculate service hands down
Awesome management, super knowledgeable sales personnel, very favorable financing. It was a memorable experience and I like my new car.
Most positive experience I've ever had at a car dealership. Everyone was extremely kind, helpful and amazingly knowledgeable about every aspect of questions, directions and needs. I felt very welcomed and comfortable doing business here.
The staff is professional and go the extra mile to make sure customers have a first-class experience during each visit. It’s clear that from the General Manager to the associates checking your vehicle in for service, customer service is priority #1. They’ve earned a loyal customer here. Thanks!
Larry is a great salesman! Very thorough.. no pressure.. and very personable! Highly recommend him as we’ve purchased two vehicles from him over the years! The rest of the staff that we dealt with are very customer oriented and the sales manager John will do what he can to get you into the car that you want. Go Mercedes of Fort Walton Beach for your dream car!
Wonderful customer service, knowledgeable service personnel and great job at getting my car back on the road! Thank you.
I just had them perform a B service on my car. It appears that the did a good job, but I was surprised that they didn’t wash and vacuum the car before returning it to me. My previous MB dealer always did that. Heck, even the Harley Davidson dealer washes my motorcycle as part of a major service.
Always phenomenal service, and Marty Depue is awesome!!!
We were traveling from out of town and had a rather rare problem with our car, which required a tow service. Marty was able to prioritize the repair we needed and stayed in touch with me, providing updates…. He made sure we got the car back in time to head home as planned…. And he even called to make sure we got it back home okay.
The customer service here is absolutely amazing!
Great experience with ZT Motors Mercedes in Fort Walton Beach.
Great experience very polite and knowledgeable
Prompt and courteous service , Marti was great to work with
Mickey was great and very professional. Other services not sure after a complete diagnostic I have my engine light on today my services were completed on yesterday. A little less than a month ago I replace the starter and after that my car was making a horrible noise.
The folks were kind, courteous and timely. The waiting was accommodating and clean
They are the best.. always take care of me .. no matter what my needs are..They are always very courteous and very efficient! !
I have always had an excellent experience when I take my car & this time was evenfaster & more efficient. The people are Amazing.
Great folks..been doing business with them for years!
I cannot say enough great things about this Mercedes dealership. We are from the Orlando area and came to Fort Walton for a family emergency. Our car had a significant issue that was going to add more stress to an incredibly stressful situation. Marty Depue was so kind and empathetic. He prioritized our vehicle and the great service department diagnosed and fixed in minutes not hours. We are so grateful!
MB of Fort Walton was super accommodating to my emergency repair of a flat tire. They got me in expeditiously, did the necessary repairs and gave me a quiet spot to continue working while waiting on my car. Special recognition to Mickey Amato in service who is very cordial, efficient and proactive about ensuring customer satisfaction. Thanks!
My first experience with the service department at Mercedes of Fort Walton was very positive. My service advisor Marty Depue kept me informed about the repair process, and even though external logistics slowed the repair time, Marty was always on top of it. Got my car back and the repairs were just what I needed, and there were no surprises on the invoice. I highly recommend this dealership and service department.
We had a major malfunction on vacation. This dealership diagnosed the problem, ordered special parts, and completed repairs in timely fashion. Friendly,courteous, and competent. Couldn’t ask for more!
Professional staff! They answer all my questions and needs! Beautiful facility!
Service and personnel are exceptional.
Friendly and efficient service
Exceptional customer service! Installed new part REAR SAM CONTROLLER. This part controls many functions, the turn signals, rear hatch, windshield wipers, seats. After installed, everything is back working properly even better before. Thank you Mercedes Benz Fort Walton Beach!!! ❤️
The service and staff are great.
Wonderful people willing to help right away! Thanks
The staff in the Service Department are fantastic, especially Katie.
All went well,,,,
What a beautiful dealership, one of Mercedes Benz Flagship Dealerships. The inside is beautiful and you have a very large open floor to look at the Iconic Car’s and SUV’s! The staff is very professional and friendly! They moved a Coupe in the showroom and how beautiful that engine sounded. We left with a brand new Station Wagon, which is so comfortable and has great performance! But station wagons are very rare and different is outstanding! We had a great experience and we will be back!
Great service department. Mechanics are top notch.
Just purchased our second vehicle from them…..awesome folks would recommend them as the best dealership in the area
I have found a legitimate broker who has helped me in so many ways in the aspect of Forex & cryptocurrency at First I was really cautious, doubted it won't work that's just one of this internet fraudsters i have been hearing about but i still kept the faith going Until i saw a recommendation about Mrs Patience Adamson who change my financial status. Once again I'm really grateful for your help and support towards i and my family in this tough time of the year, Are you looking for a change in your finances then connect ...
Mark and Phillip were very helpful from start to finish. Clear and professional communication.
Great sales & service experiences. Knowledgesble & professional service department. Customer care, help & support are excellent.
The flexibility w/appointments by Manager, Thomas was exceptional. Larry didn’t hesitate to leave his position for pick up at the nearby military installation. Superb service on vehicle, excellent customer service and sincere appreciation for a seamless experience! Thank-you!
First time here - great service and communication!
Excellent job well done Mrs Michaela Thank you very much for taking care of my vehicle 😊 Lacey Easter 👍
Fantastic dealership. From the moment we walked up we were greeted by friendly people who never made us feel pressured. Great job Gabriel!
Excellent service! Highly professional and very personable. Best service I have received from any dealership, I am 58 years old and have dealt with many!! Thank you so much FWB Mercedes Team 👍
Gabriel Pena as done an awesome job on helping me choose a vehicle for my Daughter 18th birthday. She was very pleased and so was I on the customer service Gabriel Pena as done for me. He deserves an award! Great job. Love the modern vibe this Mercedes Benz dealership brings. Great work!
We were very lucky to meet Gabriel. He was an excellent person to work with. Not a pushy salesman type. Made us very comfortable with our family purchase. He was very knowledgeable and if there was something he didn’t know he would do the research. He went out and printed a review of the GLS safety features for us to help understand how the presafe system works.
Great service. Very nice experience. Gabriel Peña did a great job taking care of us.
The Service Manager, Thomas, was professional and courteous. He went the extra mile to ensure we left happy. This is rare and much appreciated.