Customer Testimonials
Professional and courteous service.
Outstanding service!
Staff was awesome.
The service was Amazing Chris made sure all my questions where answered and my SUV serviced in a timely manner.
Mercedes Benz of Ft.Walton Beach did a good job of servicing my Mercedes GLE, the work was effectively completed. However I requested a loaner vehicle and was told I needed to talk with a Service Advisor, and they never did return my call. While my car was at the dealership, I had to call them for updates, they did not call me.
Kudos to Larry @ FWB for providing us with the prompt customer service we needed today. My car had to be towed to the service dept late last night. I called in the morning and again at 1600 for a status and was simply told there was none. I called Jeanie to request a loaner and she told me no, simply put. Out of last resort, I called Larry and within 2 minutes, he was able to provide me with a status on my vehicle (faulty ignition coil) with an expected turnaround time for part needed. Although I realize that some employees may ...
Very good and friendly service personnel plus I was given the diagnosis and estimate within an hour. The repairs were done as soon as I approved all the most important items that I had gone to have fixed. Only thing curious was that I was advised to get a new battery and two new front tires and wheels lined up. Price seem fair
Iesha is the most genuine salesperson I’ve ever met, I insisted on purchasing from her. Ron was awesome to deal with, also the most non-sales type personality which is SO refreshing in this industry. I’m sending my parents here to buy as well!
Never take my 2018 E400 Cabriolet anywhere else! Great techs, service agents and staff. New facility is excellent.
The dealerships layout was really nice and modern, the staff were great and super friendly. I would definitely recommend.
I thought my service writer was very efficient. Mr Marty Deputy, you should give him a pay raise. $$
The waiting area has been renovated with a nice coffee machine and snacks and comfortable chairs. The wait was reasonable during my Mercedes’ A service. There were no hidden surprise costs. The only reason why I gave it a 4 is the person who answers the phone cut me off when I called back about leaving something in the waiting area. Also other Mercedes dealers have loaned me a car to drive while they service the car but this one doesn’t do that. Perhaps it’s due to a shortage of cars currently.
The team at Mercedes of Fort Walton helped us when we needed it and kept us informed throughout the process.
they had my car for a while, first go around the problem came back and they didn’t hesitate to put it right back on the rack which the last dealer i used (GMC Pensacola) messsdit up my buick so bad it never ran again, it was there for a transmission light. So I was a little worried but they were professional kept me updated and everyone was super nice and my Mercedes C300 is cruising like a dream. Thank you for doing a great job if i need anything else i’ll be bringing my baby back there
Amazing guys to work with. Bought a car from them and it was an our of state deal. They made it very easy, even picked up me from the airport. Couldn't be more pleased with the guys and their team.
I enjoyed my time while purchasing my vehicle! How many times can someone say that in a lifetime? The process was smooth and handled professionally and with courtesy and respect! Everyone I dealt with; Anastasia, John, and Phillip made my experience feel like a breeze! I am sure I am missing others’ names but I want to give a huge shout out to the team! Thank you for all you do!
Very professional and helpful people there.. Came in from out of town and they didn't turn me down because I didn't have an appointment..
AC condenser went out on our road trip to Destin, Fl, and went to service the morning after. Mickie was amazing in the our vehicle to the back and diagnosed. Cecil in parts made sure that the new condenser would arrive and next morning and called to notify me of its arrival. Mickie got me in right away to get the repairs. And finished earlier than expected. This place is awesome and by far the best Mercedes dealer/service I’ve ever been to. We’re from San Antonio, Tx and this service department exceeded any service we’ve every ...
Came in for scheduled maintenance and was greeted by Michaela and had the service explained. I waited for the said time and received my car. The dealership was clean and neat with very courteous staff.
Mickey Amato does an excellent job in the service department and keeps me informed on any issues and my upcoming service intervals. The valet driver is also very courtesy when dropping me off for a rental car while my Mercedes GLE43 AMG Coupe is in the shop.
The dealership was very clean and modern and the entire staff was super friendly! I had a last minute emergency and they handled it quickly and efficiently! Great experience!
Great service department! Scheduling was easy and the follow up appointment reminders were helpful. They got got me in ahead of time and out quickly. They took care of the issue I brought my vehicle in for and found another issue I wasn’t aware of (covered under warranty). Super thorough and knowledgeable…much appreciated!
Friendly service staff. Nice waiting area
Great job by all! Very professional and smooth process.
Great service very friendly staff and professional.
Great first time experience with Mercedes of fort Walton! Brought my 2017 Mercedes Benz GLS450 in for a transmission service and they did a phenomenal job! Furthermore, this dealership provides great customer service, many amenities while you wait for your vehicle and even a fantastic shuttle service if you need to go somewhere. I’ll be using them again for service and potentially a new vehicle purchase in the future. Thank you again!
Had a good experience at Mercedes-Benz ft. Walton. Great customer service provided by Marty D., always professional and knowledgeable!! Thanks!! Overall, everyone friendly and polite there. Car was done in a timely manner. I do recommend this business for any car needs. Even if you need a new car, a nice lady Anastasia ( who i met while waiting for car) can help get you in a new ride.
The service department (Matt Via) did an excellent job!
Professional and prompt
The service manager IMarty) was absolutely spectacular as he showed care, concern and worked arduously for total customer satisfaction. (Well done; A plus performance).
This is my first Mercedes Benz service and I was very pleased with the customer service and professionalism. I highly recommend this service center. Thanks for serving my Mercedes Benz.
Helpful and accommodating in what is typically a challenging to difficult process to navigate- purchasing a new car. Larry and Ron were a pleasure to deal with.
Great Customer Service
Outstanding customer service, great communication, and great value. I highly recommend taking your Mercedes Benz vehicle to this service provider; they do good work, and are very reasonable with their prices. I trust them implicitly... an experience I have never had with any other automotive repair shop.
This is a great service facility!! They took great care of me will use them only
Immaculate service hands down
Awesome management, super knowledgeable sales personnel, very favorable financing. It was a memorable experience and I like my new car.
Most positive experience I've ever had at a car dealership. Everyone was extremely kind, helpful and amazingly knowledgeable about every aspect of questions, directions and needs. I felt very welcomed and comfortable doing business here.
The staff is professional and go the extra mile to make sure customers have a first-class experience during each visit. It’s clear that from the General Manager to the associates checking your vehicle in for service, customer service is priority #1. They’ve earned a loyal customer here. Thanks!
Larry is a great salesman! Very thorough.. no pressure.. and very personable! Highly recommend him as we’ve purchased two vehicles from him over the years! The rest of the staff that we dealt with are very customer oriented and the sales manager John will do what he can to get you into the car that you want. Go Mercedes of Fort Walton Beach for your dream car!
Wonderful customer service, knowledgeable service personnel and great job at getting my car back on the road! Thank you.
I just had them perform a B service on my car. It appears that the did a good job, but I was surprised that they didn’t wash and vacuum the car before returning it to me. My previous MB dealer always did that. Heck, even the Harley Davidson dealer washes my motorcycle as part of a major service.
Always phenomenal service, and Marty Depue is awesome!!!
We were traveling from out of town and had a rather rare problem with our car, which required a tow service. Marty was able to prioritize the repair we needed and stayed in touch with me, providing updates…. He made sure we got the car back in time to head home as planned…. And he even called to make sure we got it back home okay.
The customer service here is absolutely amazing!
Great experience with ZT Motors Mercedes in Fort Walton Beach.
The Service Manager, Thomas, was professional and courteous. He went the extra mile to ensure we left happy. This is rare and much appreciated.
Let me first send a big Thank You to Barnes in the service department at Ft Walton BMW. I have been a customer for the past seven years and have always been satisfied with the service that was given to me. When Bill Higginbottom left BMW service I was devasted because he had always made sure my car was in good shape and more importantly safe for my family. I had been through other individuals at the service department but none that really stuck in my head that treated me the way Bill had done. I just took my car ...
Could not have been Happier with my sales experience Tom Wilcox showed me more about the BMW then I had ever known before although I've been driving these cars for 20 years his expertise made the sale easy and the paperwork was a snap