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Service runs Monday to Saturday, 7:00 AM to 6:00 PM, and we arrange a loaner or the valet for your Mercedes-Benz.
We are open Monday through Saturday at the same hours, seven in the morning until six in the evening, so a Saturday here is a full service day.
This guide covers which scheduled service your Mercedes-Benz is due, what the warranty covers, and how we get you where you are going while it is with us.
It also sets out the emissions coverage on a Florida-registered Mercedes-Benz.
Monday to Saturday, 7:00 AM to 6:00 PM, at 1000 Beal Parkway NW. Saturday is a full day here.
The loaner and the local valet are by appointment, and we arrange either when you schedule.
A Florida-registered Mercedes-Benz carries the federal emissions defect term of 7 years or 70,000 miles.
We are open 7:00 AM to 6:00 PM, Monday through Saturday, so a full job can be done on a Saturday.
Both are by appointment, and we arrange them when you schedule.
It tells us whether you are due a Service A or a Service B, and how long we need the bay.
For a fault, we find the cause first, and then we quote the repair.
We consult you first, and the work begins once you approve it.
The file carries it forward, so the next visit begins where this one ended.
Both are by appointment from our service department on Beal Parkway, and we have either ready when you schedule.
Schedule service
How long am I going to be waiting?
We set the time when you schedule, so the day goes as planned.
The lounge is ready for you if you would like to wait.
“Within just an hour my car was washed and back on the road.” Peter Zahel, 5-star Google review
Will the bill match the estimate?
Yes. The estimate comes in writing after the diagnosis, and we call you before anything is added.
The work begins once you approve the estimate.
“They earned my business with professional communication, great service and a fair price.” Jim Vaughn, 5-star Google review
Is this covered, or am I paying?
We check it before the work starts, with your VIN in front of us.
If you hold an extended agreement, bring the paperwork, and we read it with you before the work begins.
“They took care of the issue I brought my vehicle in for and found another issue I wasn’t aware of (covered under warranty).” Scott Kurfirst, 5-star Google review
What if it is a fault, not routine work?
Tell us when you schedule, and we reserve a diagnostic bay.
A diagnosis needs a different bay from a routine service, and a word about the fault at scheduling reserves the right one.
“Fine service in this service department, even sending video of findings.” Michael Edwards, 5-star Google review
Can I get a loaner, or should I wait here?
Either suits us. The loaner and the valet are by appointment, and we arrange them when you schedule.
Tell us which you prefer when you schedule, and it is arranged before the day.
“They even offered a courtesy loaner car while my vehicle was in the shop, which made things so much easier for me.” Jullie Sailors, 5-star Google review
How will I hear from you while the car is in?
You hear from us at the points that matter: the estimate, anything extra, and the moment it is ready.
The review below is from an owner we kept up to date through a repair.
“Thank you Destiny for keeping me in the loop on my vehicle repair.” James Huff, 5-star Google review
Send us the VIN, and we tell you whether it is due an A or a B, how long to allow, what the warranty still covers and whether a recall is open.
Contact us| What people mention | In their words |
|---|---|
| Comfort while you wait | “Destiny always takes great care of me and makes sure I’m comfortable while my car is being serviced” brittany boatright, 5-star Google review |
| Several vehicles, the same team | “Destiny and Thomas always take the time to ensure that my vehicles are taken care of.” 30A Nerds, 5-star Google review |
| An advisor owners praise by name | “destiny in the service department was amazing!” Miriam Rogers, 5-star Google review |
| What you want to know | Service A | Service B |
|---|---|---|
| When it first falls due | About 10,000 miles or 1 year | About 20,000 miles or 1 year after the previous service |
| After that | Roughly every 20,000 miles or 2 years | Roughly every 20,000 miles or 2 years |
| What it includes | Oil and filter, fluid checks and corrections, tire inflation, brake inspection, counter reset | The whole Service A list, plus the cabin dust and combination filter |
| How long to allow | A shorter visit than Service B | It may run past an hour |
| The exact items for your Mercedes-Benz | Read from the VIN | Read from the VIN |
The two services alternate. After a B you are back to an A, and that pattern continues for as long as you own the car.
If the display shows a service due, send us the VIN, and we tell you whether it is an A or a B and whether to plan a morning or a longer visit.
| When you want to come | Service hours | What it means for you |
|---|---|---|
| Monday to Saturday | 7:00 AM to 6:00 PM | Saturday keeps the same hours as a weekday. |
| Sunday | Closed | We are open the other six days. |
| An early drop off | From 7:00 AM | Saturday included. |
| A later pickup | Until 6:00 PM | A Saturday job can be picked up later in the day. |
| A whole-day job on a Saturday | A full Saturday, 7:00 AM to 6:00 PM | A full day for longer work. |
Our service department on Beal Parkway runs the same hours on a Saturday as on a Tuesday, so a longer repair can be done on a day you are not at work.
Tell us what your Mercedes-Benz needs when you schedule online, and we reserve a Saturday with the time the job needs.
| What you need | What is arranged | What it means for you |
|---|---|---|
| A ride while you wait | Shuttle to shopping and restaurants | Useful while a longer job is in the bay. |
| A vehicle of your own | A loaner, by appointment | We arrange it when you schedule. |
| To stay at home or at work | Local valet, by appointment | We pick up and return your Mercedes-Benz. |
| To work while you wait | Work stations with a charger, and Wi-Fi | Your visit fits around a working day. |
| Coffee while you wait | A coffee and espresso bar, snacks and drinks | Complimentary. |
| A clean Mercedes-Benz to drive home | A wash and vacuum | Complimentary with a service visit. |
If you are local to Fort Walton Beach and the job is straightforward, our valet picks up your Mercedes-Benz and returns it to you.
The loaner and the valet are both by appointment, and we arrange either when you schedule.
| Your concern | What happens | What it means for you |
|---|---|---|
| More work found mid-job | We consult you before starting it | The decision is yours. |
| The estimate | Transparent, all parts and labor, in writing | Yours to read before you approve. |
| A problem to diagnose | State-of-the-art diagnostic equipment first | The cause found before any repair is quoted. |
We speak with you before any additional repair begins, and the estimate comes to you in writing first.
| The work | How it is covered | What it means for you |
|---|---|---|
| A covered defect | New Vehicle Limited Warranty, 48 months or 50,000 miles | Some components carry shorter terms. |
| Genuine Mercedes-Benz parts | 2-Year Parts Limited Warranty | On the parts we install. |
| Extra parts and labor cover | A service contract, up to 4 years | Separate from the factory warranty. |
| Normal wear, such as brake pads and rotors | Maintenance, not a warranty claim | How you drive sets how long they last. |
| Wheel alignment for road crown | A maintenance adjustment, outside the warranty | Road crown is the arch built into a road for drainage. |
| Service A and Service B | Scheduled maintenance, not warranty work | Paid as regular servicing. |
The two-year parts warranty applies to what we fit, so a Genuine Mercedes-Benz part installed here carries its own coverage, even on an older vehicle.
If a quote leaves you wondering whether it is warranty work or maintenance, bring it in, and we will show you which line covers it.
| The coverage | The term | What it means for you |
|---|---|---|
| The remaining new vehicle warranty | 4 years or 50,000 miles from the original date | You keep what is left of it. |
| The CPO Limited Warranty | 12 months, unlimited miles | It starts when the new vehicle warranty ends. |
| The changeover date | Set by the original in-service date | An older certified car reaches its CPO year sooner. |
| The inspection | 165 or more points | Electric vehicles use a different inspection. |
| Roadside assistance | Included | A jump start, a tire change or fuel if you run out. |
Two people who bought certified cars on the same afternoon can have very different amounts of coverage, because of how old each car was.
Bring the paperwork and the VIN to your first visit, and we tell you which warranty you are under and when the changeover happens.
| The coverage | Registered in Florida | Registered in a listed state |
|---|---|---|
| Emission defect coverage | The federal term, 7 years or 70,000 miles | 15 years or 150,000 miles on qualifying SULEV vehicles. |
| Plug-in hybrid high voltage battery | The standard term | 10 years or 150,000 miles on qualifying plug-in hybrids. |
| The listed states | Florida is not among them | CA, CO, CT, MA, MD, ME, MN, NJ, NV, NY, OR, RI, VA, VT and WA. |
In Florida the federal emissions term of seven years or 70,000 miles applies; the fifteen-year term belongs to fifteen listed states.
If you moved to Fort Walton Beach with a Mercedes-Benz first sold in one of those states, we read its coverage from the VIN before any emissions work.
| Who looks after you | What it means for you | On your visit |
|---|---|---|
| Service consultant | One advisor, from booking to pickup | The same advisor each time you ask. |
| Appointment coordinator | You explain it once | Your booking, loaner and valet, with one person. |
| Technicians | Trained by the manufacturer on your model | They carry out the work on your Mercedes-Benz. |
| Parts manager | The right Genuine Mercedes-Benz part | On the shelf or ordered in for you. |
| Service director | A second look whenever you want one | Available to you at any point in the visit. |
Yes, and at full hours. We run 7:00 AM to 6:00 PM Monday through Saturday, so Saturday is a whole working day here.
Yes. Saturday runs the full day, 7:00 AM to 6:00 PM, so tell us what your Mercedes-Benz needs and we will reserve the time for it.
Sunday. We are open 7:00 AM to 6:00 PM Monday through Saturday.
From 7:00 AM, six days a week.
The first one falls at around 10,000 miles or a year, whichever comes first, and it repeats roughly every 20,000 miles or two years from there.
Mercedes-Benz motor oil replacement, oil filter replacement, fluid level checks and corrections, a tire inflation check and correction, a brake component inspection and a maintenance counter reset.
Everything Service A includes, plus the cabin dust and combination filter.
More than an hour. Service B may take longer than 60 minutes.
The item list belongs to the individual car. Send the VIN and we will read what applies to yours.
In Florida the federal term of 7 years or 70,000 miles applies. The extended emission control warranty of 15 years or 150,000 miles applies to qualifying SULEV vehicles registered in a named list of states.
CA, CO, CT, MA, MD, ME, MN, NJ, NV, NY, OR, RI, VA, VT and WA.
We read it from the VIN. Coverage follows where the vehicle was first sold and registered.
The extended high voltage battery warranty of 10 years or 150,000 miles applies in that same list of states. In Florida the standard term applies.
Four years or 50,000 miles, whichever comes first. Individual components may carry shorter terms.
Brake pads are wear items, and replacing them is maintenance. We fit Genuine Mercedes-Benz pads, backed by the 2-Year Parts Limited Warranty.
Genuine Mercedes-Benz parts are backed by a 2-Year Parts Limited Warranty, which applies to what we fit, not to the car as a whole.
Our service contracts cover parts and labor for up to 4 years. That is separate from the factory warranty.
Once the original one ends. A certified Mercedes-Benz carries the remaining 4-year or 50,000-mile New Vehicle Limited Warranty first, and the CPO Limited Warranty of 12 months with unlimited miles begins after that.
165 or more points, and electric vehicles go through a different inspection.
Yes. Loaners are by appointment, and we arrange one when you schedule.
Yes. Our local valet service is by appointment, and for a straightforward job it picks up your Mercedes-Benz and returns it to you.
Yes, and it runs to shopping and restaurants as well as home, which helps if you are waiting out a longer job.
There are work stations with a computer charger and Wi-Fi, along with a complimentary coffee and espresso bar, snacks and drinks.
No. We consult you first, and additional repairs begin only once you approve them.
We give a transparent quote covering all parts and labor. Labor is in the quote from the start.
The two alternating scheduled services. Service A falls at about 10,000 miles or 1 year and covers oil and filter, fluid checks, tire inflation, a brake inspection and a counter reset. Service B falls about 20,000 miles or a year after the previous service and adds the cabin dust and combination filter.
48 months or 50,000 miles, whichever occurs first, and not all components or adjustments carry that full term.
In Florida the federal term of 7 years or 70,000 miles applies. The extended emission control warranty of 15 years or 150,000 miles applies to qualifying SULEV vehicles registered in CA, CO, CT, MA, MD, ME, MN, NJ, NV, NY, OR, RI, VA, VT and WA.
After the original warranty ends. A certified vehicle carries the remaining 4-year or 50,000-mile New Vehicle Limited Warranty, then a 12-month CPO Limited Warranty with unlimited miles.
Allow more than an hour; a Service B can run past sixty minutes.
Genuine Mercedes-Benz parts installed here are backed by a 2-Year Parts Limited Warranty, which covers the part, not the whole vehicle.
Send us the VIN and we will tell you what your vehicle is due for.
1000 Beal Parkway NWFort Walton Beach, FL 32547
Sales
Mon-Fri9am-7pm
Sat9am-6pm
SunClosed
Service
Mon-Sat7am-6pm
We serve owners from Niceville, Destin, Navarre and Crestview. Schedule service · Contact us
Written by
Mercedes-Benz of Fort Walton Beach team
Reviewed by
Finance Director · reviewed August 30, 2026
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