A visit to our service department on Beal Parkway begins online, at any hour. A loaner or our local valet can be added by appointment as you book.
Our team of certified technicians learns each Mercedes-Benz model directly from the manufacturer. We service every Mercedes-Benz at 1000 Beal Parkway NW with genuine parts. Every quote for parts and labor is transparent and competitive, and no additional repair starts until we have consulted you first.
What every service visit on Beal Parkway includes
Technicians trained by Mercedes‑Benz
At our dealership, our diagnostic technicians train with Mercedes-Benz, and the training is advanced and ongoing. Our team knows every model inside and out.
Your approval before extra work
We give a transparent, competitive quote for parts and labor. No additional repair begins until our team has consulted you.
A loaner, a shuttle or the lounge
We offer loaners and a local valet by appointment, plus a shuttle to shopping and restaurants. At our dealership, our lounge serves coffee and espresso, with Wi-Fi.
Your visit, step by step, from booking to pickup
Step 1: Book online, day or night
Our scheduler takes service appointments online 24/7. Jeannie Hurley is our Service Appointment Coordinator in Fort Walton Beach.
Step 2: Choose how you get around
A loaner or the local valet is arranged by appointment at our dealership. A shuttle also runs from Beal Parkway to nearby shopping and restaurants.
Step 3: The diagnosis comes first
For a mechanical concern, our team finds the cause with the latest diagnostic equipment. The repair then follows as soon as possible.
Step 4: Your decision on the quote
The quote sets out all parts and all labor. Anything beyond the work you booked waits for your answer.
Step 5: The service itself
We follow the elements Mercedes-Benz requires for each model year and model. We fit Genuine Mercedes-Benz Parts throughout.
Step 6: Back to you, washed
Every visit at our dealership ends with a free wash and vacuum. We reset the maintenance counter after a Service A or B.
Ready to book your Mercedes‑Benz service on Beal Parkway?
Our scheduler for 1000 Beal Parkway NW is open online 24/7. Our team welcomes you Monday to Saturday, 7am to 6pm. Owners also drive in from Destin, Niceville and Pensacola.
Each one follows a factory list. Service A renews the oil and filter, checks the fluids, and inspects the tires and brakes.
Service A: first at about 10,000 miles or 1 year
Service B: the Service A list, plus the cabin dust filter
Service B also includes a brake fluid exchange
Both reset the maintenance counter when the work is done
Genuine Mercedes-Benz parts are used throughout, backed by a 2-Year Parts Limited Warranty.
Can I have a loaner, or should I plan to wait?
Either works. Loaners and local valet pickup are both by appointment, so you choose when you book the visit.
A loaner by appointment, from our fleet
Local valet service, also by appointment
A shuttle to nearby shopping and restaurants
A lounge with coffee, espresso, snacks and Wi-Fi
If you wait with us, work stations with computer chargers let you work through the morning.
“I recently had my vehicle serviced at Mercedes-Benz Fort Walton and I was thoroughly impressed with the entire experience. From the moment I walked in, the service team was welcoming, professional, and knowledgeable. My customer service representative, Destiny always makes me feel right at home when I come for service. My service advisor, Destiny Putzer, took the time to thoroughly explain what work was needed on my car and provided a detailed estimate upfront, which I really appreciated. The transparency around costs and timeline made the whole process stress-free. I was thankful for the platinum warranty I had received when I purchase my car. They also gave me a realistic timeframe for the repairs and actually completed the work ahead of schedule. The communication throughout was top-notch. I received timely updates via text and email, and when I called with a question, she was quick to answer and very helpful. The waiting area was comfortable and well-equipped with free Wi-Fi, snacks, and refreshments. They even offered a courtesy loaner car while my vehicle was in the shop, which made things so much easier for me. I’m really impressed with the level of care and attention to detail that Mercedes-Benz Fort Walton puts into customer service. It’s clear they take pride in what they do, and it shows in the quality of their work. Highly recommend this dealership for any Mercedes-Benz owners looking for a hassle-free and professional service experience. Mercedes Benz Fort Walton Service department is unparalleled. Knowing your vehicle is in good hands, really keeps me in a Mercedes vehicle, there is something to be said about these fantastic folks in the service department from the service advisors Destiny, Joe and Nick, to the service Director Connor and their amazing technicians.”Jullie Sailors, 5-star Google review
What if the technician finds something else?
You hear from us before any additional repair starts. Nothing beyond the work you booked goes ahead without your approval, and the quote covers all parts and labor.
A transparent, competitive quote for parts and labor
Diagnosis on the latest equipment first
Factory warranty and recall work at our dealership too
Genuine parts, backed by a 2-Year Parts Limited Warranty
You decide what can safely wait for a later visit, with the full quote in front of you.
When is your service department open?
Monday to Saturday, from 7am to 6pm, at 1000 Beal Parkway NW in Fort Walton Beach.
Online booking stays open 24/7
Parts is open the same six days, 7am to 6pm
Owners come from Destin, Niceville and Pensacola
Every Mercedes-Benz is welcome in our service lane
Our service department keeps full hours on Saturday, so longer work can fit a day away from the office.
From booking the visit to driving home from Beal Parkway
1. What Service A and Service B do for your Mercedes‑Benz
Item
Service A
Service B
First visit
About 10,000 miles or 1 year
About 20,000 miles, or 1 year after the previous service
After that
About every 20,000 miles or 2 years
About every 20,000 miles or 2 years
Oil and filter
Replaced
Replaced
Cabin dust/combination filter
At Service B
Replaced
Brake fluid
At Service B
Exchanged
Routine maintenance keeps a Mercedes-Benz running as it did the day you drove it home. Our team does that work every day, from synthetic motor oil to tire rotations and battery checks.
Mercedes-Benz alternates two scheduled services through the life of the car. Service A renews the motor oil and filter and checks and corrects fluid levels. It also sets tire inflation and inspects the brakes.
Service B covers that same ground and adds a cabin dust/combination filter and a brake fluid exchange. Both finish with a reset of the maintenance counter.
Each car's maintenance booklet sets out the complete list of factory-required services and the intervals for its year and model. We follow the required elements on the Mercedes-Benz service sheet for your car. The advertised price of each service at our dealership includes all factory-required components.
For 2009 and newer models, we schedule Service A at 10,000 miles or 1 year. We plan routine visits so you are in and out quickly.
Mercedes-Benz Prepaid Maintenance offers customizable plans for your car and driving habits. At our dealership, it can be arranged through our Finance Center.
Genuine Mercedes-Benz Parts are built for precise fit and finish. They maintain the performance, handling and integrity you expect from your car.
We fit them on every visit, and each part is backed by a 2-Year Parts Limited Warranty. When a part is not on our shelf, our Parts Center orders it and lets you know when it arrives. Parts can also be requested online, and our parts team confirms fit and availability.
The detail shows in small parts. Genuine wiper blades have a specific curvature to conform to your windshield. Genuine brake pads and rotors transfer heat quickly to minimize wear.
Engineered for your specific model, genuine parts fit and perform as your car was designed to. At our dealership, our factory-trained technicians also install accessories during a service appointment.
For longer peace of mind, Mercedes-Benz service contracts cover parts and labor for up to 4 years. Our Finance Center can add an extended service plan when you buy.
We handle warranty repairs and recall work at our dealership too. A dated service history also pays off later, since being serviced according to schedule is one of the requirements for Mercedes-Benz Certified Pre-Owned.
When something feels or sounds wrong, our team begins with diagnosis. The latest diagnostic equipment finds the cause so the repair can follow as soon as possible.
Warning lights, drivability concerns and electrical issues all start this way. Air conditioning gets particular care at our dealership, with A/C diagnosis and repair suited to Florida heat.
In one service lane we handle scheduled maintenance, brakes, tires and alignment, batteries, and warranty and recall work.
Brake work covers inspection, pads, rotors and fresh brake fluid. At our Tire Center, tires are rotated, aligned or replaced, with road hazard coverage on eligible tires.
The quote we give is transparent and competitive, for all parts and labor. No additional repair starts before we have consulted you.
Work you booked goes ahead. Anything new waits until you approve it, decline it or schedule it for later.
We work on 12V and 48V batteries as well, testing and replacing them in the same visit. Multi-point inspections are part of our daily work too.
4. While we work: a loaner, the valet or the lounge
Your day goes on while the car is with us. Our fleet of loaner vehicles is ready by appointment.
Our loaners are recent Mercedes-Benz models.
We offer local valet service by appointment too.
For owners who prefer to step out, a shuttle runs to shopping and restaurants near Beal Parkway.
If you wait at our dealership, you have a complimentary coffee and espresso bar, snacks and drinks. Work stations come with computer chargers and Wi-Fi.
A loaner suits a longer repair best. The valet suits a routine visit for owners close by, and the lounge suits a quick Service A.
Our scheduler takes appointments online at any hour, including evenings and weekends. Our team works in our service department Monday to Saturday, 7am to 6pm, with full hours on Saturday.
During business hours, our service team can also take a booking by phone. Our team replies to questions sent before a visit.
Conner Evans leads our team as Service Director. Destiny Putzer is a Service Consultant, and Jeannie Hurley coordinates service appointments.
At pickup, the car comes back washed and vacuumed at no charge, ready for the drive home.
We sell new and Certified Pre-Owned Mercedes-Benz models at the same address, 1000 Beal Parkway NW. Our showroom keeps its own hours, weekdays 9am to 7pm and Saturday 9am to 6pm.
Our dealership is a proud partner of ZT Automotive Group. We support cultural and civic events across the Emerald Coast.
From home, you can also order parts and value a trade with us online. Our team at 1000 Beal Parkway NW serves owners from Fort Walton Beach, Destin, Niceville and Pensacola.
Our service lane welcomes owners from Destin to Pensacola, and visitors passing through. At our dealership, we keep loaners available by appointment while the work is done.
We were on vacation from out of state and were involved in an accident. We called dealership to ask them to look over our vehicle to ensure it was ok to drive back home and thankfully it was. We made the 3 hr drive home with no issues. Service attendant that Saturday morning was great. Thanks for giving us that comfort after a stressful situation.
Our team opens our service department on Beal Parkway at 7am, Monday to Saturday. Work stations with chargers and Wi-Fi keep a working morning on track.
I had a wonderful experience with service manager JahQuan last month. He kept me informed about the work being done on my vehicle, dealt with my warranty company, and texted me updates along the way. It was fixed in a timely manner and they helped me get it back while I had a busy day at work. Highly recommend!!!
